Refund and Cancellation Policy

How to cancel a subscription or request a refund.

Effective date: October 19, 2026

Paddle sells and bills paid Talksmi subscriptions. Canceling a subscription, deleting an account, and requesting a refund are three different actions, explained below.

1. Stop the next renewal

  • Open Manage subscription in Talksmi to go to the Paddle customer portal, then choose Cancel subscription.
  • Cancel before the renewal date shown in the portal. Cancellation stops the next charge, but Premium normally remains available until the end of the current paid period.
  • Canceling does not automatically refund the current paid period.

2. Deleting your account is different

  • Deleting your Talksmi account is permanent. It immediately cancels an active subscription and immediately ends Premium access.
  • Account deletion does not automatically entitle you to a full or prorated refund. If you only want to stop future charges, cancel the subscription instead of deleting your account.

3. When a refund may be available

  • Payments are generally non-refundable unless applicable consumer law gives you a right to a refund or Paddle approves one under its Refund Policy. Eligibility can depend on your country, the purchase date, service usage, and the reason for the request.
  • Canceling a subscription or deleting an account does not by itself make a payment refundable. Nothing in this policy limits consumer rights that cannot legally be waived.

4. How to request a refund

  • Submit the request through Paddle Buyer Support, or email talksmi.app@gmail.com with your Talksmi account email and Paddle transaction reference, if available. Never send full card details.
  • Paddle reviews the request. If approved, it returns the money to the original payment method where possible; processing time may vary.
  • Refund help and rules: Paddle Buyer Support · Paddle Refund Policy · Paddle Buyer Terms